Terms & Conditions
1. Scope
These General Terms and Conditions (GTC) apply to all business relationships between mediapuls (Timo Haldi, sole proprietorship based in Winterthur, Switzerland; hereinafter "Contractor") and the respective customer (hereinafter "Client").
Deviating terms of the Client are only recognised if the Contractor has explicitly agreed to them in writing. By placing an order, the Client accepts these GTC.
2. Scope of Services
The scope of services to be provided is defined in the written quotation or project contract. Verbal agreements or changes require written confirmation by the Contractor.
The Contractor's services include but are not limited to:
- Web design and web development
- UX/UI design
- App development
- E-commerce solutions
- Online marketing and SEO
- Hosting and domain management
- Consulting and concept development
3. Quotation and Contract Formation
Quotations by the Contractor are non-binding and valid for 30 days from the date of the quotation, unless otherwise stated. A contract is formed upon written order confirmation by the Contractor or upon commencement of the services.
Minor deviations from the quoted scope of services are reserved, provided they do not materially alter the overall character of the engagement.
4. Client Obligations
The Client shall provide the Contractor with all information, documents, and materials necessary for the fulfilment of the engagement in a timely manner and at no cost. Delays attributable to the Client's failure to cooperate shall not be at the Contractor's expense.
The Client is responsible for ensuring that provided content (texts, images, logos, etc.) is free from third-party rights and does not violate applicable law.
5. Prices and Payment Terms
All prices are in Swiss Francs (CHF) and exclude value-added tax (VAT), unless otherwise stated. The price according to the written quotation applies.
Unless otherwise agreed, the following payment terms apply:
- For projects over CHF 5,000: 40% upon order placement, 30% at interim acceptance, 30% upon project completion.
- For projects under CHF 5,000: 50% upon order placement, 50% upon project completion.
- Ongoing services (e.g., hosting, maintenance): monthly or annual invoicing in advance.
Invoices are payable within 30 days of the invoice date without deduction. In the event of late payment, default interest of 5% per annum will be charged. The Contractor reserves the right to suspend work in the event of payment default.
6. Deadlines and Timelines
Timelines indicated by the Contractor are non-binding unless explicitly agreed upon as binding. Delays caused by force majeure, lack of Client cooperation, or unforeseen events entitle the Contractor to a reasonable extension of deadlines.
7. Acceptance
The Client is obligated to review the delivered services within 14 days of completion and to notify the Contractor in writing of any defects. If no feedback is received within this period, the services are deemed accepted.
Minor defects that do not materially impair functionality do not entitle the Client to refuse acceptance.
8. Warranty
The Contractor warrants that the services provided correspond to the agreed scope of services. The warranty period is 30 days from acceptance.
Within the warranty period, the Contractor will rectify any defects attributable to the Contractor at no charge. Modifications made by the Client or third parties after acceptance void the warranty.
The Contractor does not guarantee specific results regarding search engine rankings, visitor numbers, or revenue increases.
9. Liability
The Contractor's liability is limited to the amount of the agreed remuneration for the respective project. Liability for indirect damages, consequential damages, lost profits, or data loss is excluded to the extent permitted by law.
The Contractor is not liable for damages caused by third parties (e.g., hosting providers), force majeure, or improper handling by the Client.
10. Copyright and Usage Rights
All works created by the Contractor (designs, code, texts, graphics, etc.) are protected by copyright. Copyright remains with the Contractor.
Upon full payment, the Client receives a simple, non-transferable right of use for the created works for the agreed purpose. Transfer to third parties or use beyond the agreed purpose requires the Contractor's written consent.
The Contractor is entitled to use the created works in their portfolio and for reference purposes, unless expressly agreed otherwise.
11. Confidentiality
Both parties undertake to treat confidential information obtained in the course of the collaboration as confidential and not to disclose it to third parties. This obligation continues after the termination of the contractual relationship.
12. Termination
Project contracts may be terminated by either party with 30 days' written notice. In the event of early termination by the Client, all services rendered up to the termination date as well as any costs already incurred shall be fully compensated.
Ongoing contracts (e.g., hosting, maintenance) are automatically renewed for the agreed term unless terminated in writing at least 30 days before expiry.
In the event of a serious breach of contract, immediate termination without notice is reserved.
13. Data Protection
The Contractor undertakes to process personal data in accordance with applicable data protection regulations. For more information, please refer to our Privacy Policy.
14. Severability
Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that most closely approximates the economic purpose of the invalid provision.
15. Governing Law and Jurisdiction
Swiss law applies exclusively. The exclusive place of jurisdiction is Winterthur, Switzerland, subject to mandatory legal jurisdictions.
Last updated: February 2026